REFUNDS AND RETURNS POLICY

CANCELLATION POLICY EXPLAINED: HOW DOES IT WORK?

You have the option to cancel your order either before it is dispatched or within 3 hours of placing the order, whichever comes first.

Additionally, partial cancellations or canceling individual items from the order after it has been placed is NOT permitted. To initiate a cancellation, kindly contact our customer support care@practicalstory.com or reach out to us via email and submit your request.

For prepaid orders that are canceled within three hours of placing the order on the website, a full refund shall be initiated. The refund process will take approximately 24-48 business hours, only after the cancellation request has been duly processed by our team.

Please note that we cannot accommodate order cancellations after delivery due to hygiene reasons.

HEURISTIC MODERN LLP  reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders/ orders and such cancellation has occurred more than once.

DAMAGED PRODUCTS DELIVERED? HERE'S WHAT TO DO

In case of damaged products, in order to request a replacement or refund, you are required to report the issue with 2 days or 48 hours of product delivery.

After a thorough verification of the damaged product(s) by our team, you would be eligible to receive a full refund or a replacement.

RECEIVED A WRONG OR INCOMPLETE ORDER? STEPS TO RESOLVE

Don't fret over wrong or missing products! If you report the issue within 2 days / 48 hours from the delivery date, we'll promptly replace them for you.

For any wrong or incomplete orders, an unboxing video is recommended.

DEALING WITH INEFFECTIVE PRODUCTS: WHAT TO DO?

If you feel any specific product is ineffective, kindly contact us within 7 days of consistent product usage. Our product advisors will reach out to you to gain a better understanding of the issue and offer further instructions. In genuine cases, we are pleased to offer a coupon code equivalent to the value of the product, which can be redeemed during your next purchase.

ADVERSE EFFECTS FROM PRODUCTS: WHAT YOU NEED TO KNOW?

While our products prioritize safety, we recommend a Patch Test for sensitive skin or allergies before full application. If adverse reactions occur, discontinue use and promptly contact our customer care. Please adhere to product usage instructions to minimize any potential risks.

* We do not offer any Dermat Treatments

* We do not offer monetary Compensation

* No Product Returns Policy, Especially for Used or Open Sealed Products